Last updated: October 2025

1. Who We Are

Re+Balance Ltd (“we”, “our”, “us”) is a UK-based company providing hormone, gut, and metabolic health testing and coaching services.
Registered address: 21 Boyce Way, Cardiff, CF3 6AB, United Kingdom
Website: www.rebalance.health
Email: info@rebalance.health
We take your privacy seriously and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact information: name, email address, phone number.
• Health information: details provided during health questionnaires, consultations, and testing (sensitive data processed only with explicit consent).
• Transaction data: payments and billing information (processed securely via Stripe).
• Technical data: IP address, browser type, cookies, and analytics data through Google and Meta platforms.
• Coaching data: progress updates, form responses, and communication within Trainerize or similar platforms.

3. How We Use Your Information

We process your data to:

• Deliver and manage your coaching and testing services.
• Communicate with you about bookings, test results, and progress.
• Manage payments and account administration.
• Send updates, marketing, or educational content (only with your consent).
• Improve website performance and user experience through analytics.

4. Lawful Basis for Processing

We rely on one or more of the following legal bases:

• Consent – when you voluntarily provide health data or sign up for marketing.
• Contract – to deliver services you’ve purchased.
• Legitimate interest – to manage and improve our business operations.
• Legal obligation – where we must retain data for accounting or regulatory purposes.

5. Sharing Your Information

We may share limited data with trusted partners who support our services, including:

•  Inuvi Laboratories – for blood and hormone testing.
• Trainerize – for coaching and client communication.
• Stripe – for secure payment processing.
• Email and marketing providers (Google, Meta, or email automation platforms).

All third parties are required to protect your data and comply with UK GDPR.

6. Data Retention

We keep personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Sensitive health data is retained for a maximum of 7 years from the end of service unless deletion is requested earlier.

7. Data Security

We use encryption, password protection, and limited-access systems to protect your personal data from unauthorised use, loss, or disclosure.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your data.
•  Request correction or deletion.
• Withdraw consent at any time.
• Request transfer of your data to another provider.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

To exercise these rights, contact info@rebalance.health.

9. International Data Transfers

If data is transferred outside the UK (for example, via cloud storage or Trainerize servers), appropriate safeguards such as Standard Contractual Clauses are used to ensure compliance with UK GDPR.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “last updated” date.